Contact Us

• For a Medical Emergency - Dial 911
• If you have a question or concern about the information contained in your medical record, please call your primary care provider or caregiver.
• If you think information is missing from your record or you want to request your hospital medical record, contact our Health Information Management (HIM) Department at (936) 569-4617. Hours are Monday through Friday 8:00 a.m. to 4:30 p.m. NOTE: There is a 36 hour delay for posting most information.
• If you think information is missing from your record or you want to request records from your physician, please contact the doctor's office directly.
• If you forgot your password, go to the log-on screen, enter your username and click the 'Forgot your Password' link. Enter the answers to your three security questions and reset your password.
• If you haven't received your Welcome email, Validation Key code, or if you are experiencing an issue connecting to the patient portal please email: nacowl@nacmem.org, or call (936) 569-4127. Hours are Monday through Friday 8:00 a.m. to 4:30 p.m.